Founder and director, medical staff, therapists, educators, culinary chefs, residential guests, customer service personnel, administrators, maintenance staff, volunteers, hospitality vendors, superfood companies, natural supplements suppliers
Role: General Manager
Managed business operation, guest services, wellness spa operation, retail, human resources, marketing and enrollment at one of the world’s leading educational wellness centers with spa operation, natural pharmacy, café and veganic gardens.
Filled occupancy of quarterly 21-day transformation retreats, doubled occupancy rate of these signature retreats.
Tripled e-commerce sales within one year.
Integrated property management software with spa booking and POS system combined with CRM and VoIP solution.
Launched a master-level online institute and developed new website. Improved guest and employee satisfaction ratings.